Interactive Voice Response (IVR) is a technology that allows callers to obtain information from a phone system without the assistance of an operator. Here, we will be answering Frequently Asked Questions that surrounds this technology.
They are systems that automate interaction with telephone callers. These systems allow callers to exchange information within a customized system of communication over the telephone. With IVR System, information can be retrieved from or/and entered into a database simply and efficiently.
Professionally designed IVR Systems are basically like a Virtual Receptionist. It is automated, runs on a script, and is often referred to as an “Automated Attendant”. Telephony Solutions allow callers to interact with a business customized database 24 hours a day, 7 days a week. Custom Solutions can act like a receptionist, sales staff or Client Services Representative (CSR).
IVR solution providers can help integrate complete customized IVR Systems seamlessly into your existing module; ensuring ease of operation with minimal learning curve or downtime.
It all depends on what your needs are. Typically, well-designed IVR Systems have automated voice recordings which first rank the caller for calling and will then provide guidelines to dial the preferred extension number. After this, the call is transferred to the department or a customer care agent. Should the agent at the requested extension be unavailable, callers may dial a particular number to speak directly with an operator, leave a voice-mail or follow other instructions. Additional programming steps can be inserted into the logic to provide access to personalized information to the caller.
Inbound IVR means the IVR systems handle incoming calls. Usually, inbound IVR applications are used for business phone systems, with music on hold, auto attendant, 24/7 self-service, and automatic call routing. Outbound IVR means that calls are dialed out. Outbound IVR applications include telephone surveys, reminder calls, and notification calls.
Depending on the needs of your organization, you can choose to purchase the IVR Systems (hardware and software) and install it in-house, or you can subscribe to an IVR-hosting service. The hosting service gives the advantage of allowing you to have a professional and customized IVR technology, which also provides 24/7 technical support.
Contact us, firstname.lastname@example.org, for affordable and professional IVR systems.